Help & Support
Get help with Portal accounts, Studio, Nexus, Gen8, and Shop.
Contact support
Email support@portalgaming.com and include:
- Your Portal account email
- Which product you were using (Studio, Nexus, Gen8, or Shop)
- What you were trying to do
- A short description of the issue (and a screenshot if useful)
We typically respond within 1 business day (Mon–Fri).
Portal staff will never ask for your password, private keys, or full gift codes. Keep those private.
FAQ
- What is Portal?
- Portal is the soft entrypoint to AI-native game development — one ecosystem for Studio, Nexus, and Gen8 so you can play with agents, generate assets, and create playable games.
- How does one login work?
- Create a Portal account once, then move across Studio, Nexus, Gen8, and Shop without juggling separate vendor accounts.
- Where do I start?
- Use Create Agents for Studio, Create Assets for Nexus, Create Games for Gen8, or open Portal Shop for gift cards and top-ups. The homepage Getting Started strip walks through the path.
- What are Shards?
- Shards are Portal credits you earn from account activity and events, and spend in Portal Shop on gaming gift cards and top-ups.
- Gen8 says Coming soon — can I still join?
- Yes. Apply through the Creators Program on Events for early access while Gen8 rolls out publicly.
- Where is the full FAQ?
- Browse the full FAQ page for deeper answers about Studio, Nexus, Gen8, and getting started.
Products & getting started
Portal is one account across creation apps and Shop:
- Studio — Build an agentic team on a spatial studio map.
- Nexus — Generate game-ready sprites, audio, voice, music, and more.
- Gen8 — Turn a prompt into a playable 2D preview (public launch rolling out).
- Portal Shop — Spend Shards or pay by card for gift cards and game top-ups.
About Portal
Official hub for Portal — Studio, Nexus, Gen8, and Shop.
Who we are
Portal is an AI-powered game development company. We build proprietary tools, back creators, and ship first-party experiences under one Platform account.
What you can do here
Explore Studio, Nexus, and Gen8 from this hub, claim Shards, join events, and jump into Portal Shop for digital gaming goods.
One login
AIR sign-in unlocks Studio, Nexus, Gen8, and Shop with a shared session so your balance and progress follow you across products.
Contact
Need help? Email us at support@portalgaming.com